Contact Us
Whether you have a question about how we review and rank online casinos, want to flag something we may have missed, or simply need a bit of guidance before choosing where to play, this page explains the best way to reach us and what happens after you do.
New Casinos is an independent comparison platform built for Australian players. We research offshore casino operators available to players in Australia — covering pokies, bonuses, payment methods, licensing and more — so you can make informed decisions without having to dig through the fine print yourself. We value reader feedback because it genuinely shapes the quality of what we publish.
How to Reach Us
The most reliable way to contact the New Casinos team is by email. We aim to respond to all genuine enquiries within two to three business days. Please include as much detail as you can — vague messages take longer to answer well.
When writing to us, it helps to specify:
- Which casino or page your question relates to
- Whether you are reporting an error, asking a research question, or raising a content concern
- Any relevant context, such as the device or payment method involved
We read every message we receive. We cannot, however, intervene directly in disputes between players and casino operators — for that, you would need to contact the casino's support team or the relevant licensing authority directly.
What We Can Help With
Our team is best placed to assist with questions about our editorial content and research process. Below is a guide to the kinds of messages we can and cannot act on.
| We can help with | We cannot help with |
|---|---|
| Errors or outdated information in our reviews | Account issues, withdrawals or disputes at a specific casino |
| Questions about how we score and rank casinos | Requests to remove or alter reviews for commercial reasons |
| Suggestions for casinos we have not yet covered | Legal or financial advice of any kind |
| Questions about responsible gambling tools and resources | Recovering funds from a third-party operator |
| General feedback about the site | Verifying bonus terms directly with a casino on your behalf |
About Our Editorial Process
New Casinos earns revenue through affiliate partnerships. When a reader follows a link from our site and registers at a casino, we may receive a commission. That arrangement does not influence how we rate or rank operators — position is determined by our editorial assessment, not by commercial relationships. You can read more about who we are and how we work on our About Us page.
Every casino we cover is researched independently. We verify licensing details, review bonus terms against their full conditions, and assess payment options relevant to Australian players — including AUD deposit and withdrawal methods. If you believe any information we have published is inaccurate or out of date, please let us know. We take corrections seriously and update pages promptly when an error is confirmed.
Responsible Gambling Concerns
If you or someone you know is experiencing difficulty with gambling, please do not wait to seek support. Australia has several free, confidential services available around the clock:
- Gambling Help Online — gamblinghelponline.org.au — 24/7 chat and counselling
- Gambling Help Hotline — 1800 858 858 — free call, available any time
- Lifeline — 13 11 14 — crisis support, available 24/7
Our Responsible Gambling page also covers the self-exclusion tools, deposit limits and cooling-off options that reputable offshore casinos offer to Australian players. We encourage everyone to review those tools before they start playing, not only when a problem arises.
Players must be 18 or older to register at any online casino. If you have concerns about underage access, contact us and we will review the relevant content immediately.
Partnership and Advertising Enquiries
New Casinos does work with select casino operators through affiliate arrangements. If you represent an operator and would like to discuss how your platform might be assessed for inclusion on this site, please reach out with full details about the casino — its licensing jurisdiction, licence number, the markets it accepts players from, and the games and payment methods it supports.
We do not accept payment for editorial scores or rankings. Any casino added to the site goes through the same research process as those already listed. Please review our Terms and Conditions for more detail on how our commercial relationships are structured.
A Note on Response Times
We are a small editorial team, and response times can vary during busy periods. If your message is time-sensitive — for example, you have spotted a bonus term that has changed or a payment method that is no longer available — please say so clearly in your subject line. Those messages are prioritised.
We do not respond to unsolicited link-insertion or guest-post requests. Messages of that kind are not forwarded for review.
Thank you for taking the time to read our content and for helping us keep it accurate. Genuine reader feedback is one of the most useful things we receive — it keeps the site honest and useful for the Australian players who rely on it.